Will you help with development after the template has been setup under my Partner Portal?
The Custom Template setup in any form (whether it's customized version or not) doesn’t include any development assistance. However, you are welcome to request assistance from our development team through Code Production Dashboard. Each request will be reviewed and estimated accordingly.
How can I get an updated version of the template without re-purchasing it?
If you need an upgrade of the new or existing layouts of templates to an existing site, you can always request that as an update in Code Production Dashboard and we will estimate it for you.
Is there any warranty from bugs?
Every template as well as the site we setup from Custom Templates in your partner portal undertakes full-scale manual QA process in every browser and platform which reduces the possibility of bugs to minimum. However, if you happen to find a bug in any particular part of the original template setup site prior to any editing from your end, we will fix it for you for no charge.
What are your working hours?
Support/Management: Monday – Friday, 08:00am - 06:00pm GMT (02:00am - 01:00pm EST / 03:00pm - 02:00am AWST).
Development: Monday – Friday, 09:00am - 07:00pm GMT (03:00am - 2:00pm EST / 04:00pm - 03:00am AWST).
Can you sign our NDA?
We work under non-disclosure principles by default. You can send over your own NDA papers and our CEO will sign them for you.
Can I call you?
We prefer to communicate via "My Dashboard" in order to fully track the correspondence. We use Skype/phone as an alternative communication method to address urgent or/and specific issues.